Oct 12
how to determine the best broadband operator for you (adsl users)
A couple of disclaimers first:
- I'm not comparing with cable - this is for people who want the best broadband they can through their phone-line. The pros and cons of cable vs ADSL (or better) are widely discussed elsewhere
- I'm not considering the implications of BT's 21CN initiative, you can read more here: http://www.btplc.com/21cn/
So, if you're currently using ADSL, that is you get your broadband through your phone line, read on ... otherwise, stop here. :)
Click this link and search your for your 'exchange':The exchange is where your phone line is connected to. The services enabled at your exchange combined with the distance away from the exchange determine how good your broadband is going to be.
In the 'Broadband availability overview' section have a look at the line that says 'LLU Services'. If this is checked, you could benefit from switching providers, it isn't checked - it won't make much difference which provider you're with other than price.
LLU basically means that BT have opened up the exchange and allow operators to get their own equipment in there, hooking up to their own telephony network.
Now have a scan down the right hand table called 'LLU operator presence' - if your operator is checked, then again, you're not going to get much better other than haggling over price. Though I recommend you ring them and ask if you're on a package based on the 'local line unbundling, that you can see is enabled on their exchange', they may be able to upgrade you.
If your operator isn't checked then note which operators are and have a look at their websites. For instance, if you're with Pipex and it isn't checked, but O2 is - get over to O2 and check out their deals. You'll probably end up paying less and will end up with a faster more reliable connection.
Also, most operators are reviewed extensively here:
Check the forums to see if people have regular problems with their operator.
I personally use O2 broadband - they are excellent in all areas; technical and customer support. I pay under £10 a month for 16mb, including a discount for having an O2 mobile. Without the discount it should about around £13 a month. For instance, O2's communication is excellent in terms of what is available on my line, when I am going to get billed and when I do have to call to speak to someone I get to talk to someone from Glasgow, just down the road.
Hope that helps someone out there... feel free to comment with questions, or if you want a recommendation for your exchange.
